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Online Reputation Monitoring
Track and manage brand mentions and customer reviews across multiple platforms to address potential concerns.
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Online Reputation Monitoring
$600 - $6,000
Reviews
Track and manage online reputation by monitoring brand mentions, reviews, and social media activity. This package helps businesses stay on top of their public image, identify potential risks, and respond to feedback to maintain a positive reputation.
*Requires performance and predictive analytics reports.
*Requires performance and predictive analytics reports.
- Starter Package
$600
- Growth Package
$1,200
- Professional Package
$1,800
- Premium Package
$3,000
- Enterprise Package
$6,000
Guide to Reputation Monitoring & Reporting Packages
| Business Situation | Reputation Monitoring & Reporting Package |
|---|---|
| New Business Needing Brand Visibility | Starter Package |
| Limited or Mixed Customer Feedback | Growth Package |
| Inconsistent Online Reputation Across Channels | Professional Package |
| High-Volume Customer Reviews Requiring Close Monitoring | Premium Package |
| Established Market Leader Needing Comprehensive Reputation Management | Enterprise Package |
Online Reputation Monitoring & Reporting Packages
- Starter Package
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Reputation Monitoring: Basic monitoring of online reviews and brand mentions across major review platforms (Google, Yelp, etc.).
Reporting: Monthly reports with insights on customer feedback and sentiment analysis, including key highlights of positive or negative trends.
Recommendations: Basic recommendations for improving brand perception and responding to reviews. - Growth Package
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Reputation Monitoring: Expanded monitoring of reviews and brand mentions across multiple platforms, including social media.
Reporting: Bi-monthly reporting with sentiment analysis and performance tracking, highlighting areas of improvement and success.
Recommendations: Detailed recommendations for reputation management, including response strategies and proactive reputation building. - Professional Package
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Reputation Monitoring: Comprehensive monitoring of all major review platforms, social media, and online forums for real-time tracking of brand mentions.
Reporting: Monthly reporting with in-depth sentiment analysis, competitive benchmarking, and trend tracking for ongoing performance insights.
Recommendations: Advanced strategies for reputation improvement, crisis management, and review response tactics. - Premium Package
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Reputation Monitoring: Real-time monitoring of brand mentions across all platforms, including news outlets and blogs, with automated alerts for urgent mentions.
Reporting: Weekly reports with in-depth analysis, competitive analysis, and tracking of major reputation metrics such as customer sentiment and brand loyalty.
Recommendations: Ongoing, customized strategies for maintaining and improving brand reputation, including crisis management and proactive reputation-building campaigns.
Online Reputation Monitoring & Reporting Overview
The Online Reputation Monitoring & Reporting service helps you keep track of how your brand is perceived across the web.
We monitor reviews, social media mentions, and other brand interactions to provide you with valuable insights on customer feedback and sentiment. By tracking your online reputation, we help you stay on top of potential issues before they escalate, and assist in improving your brand’s overall perception.
With regular reporting, you’ll have a clear understanding of your brand’s performance, enabling you to make informed decisions and enhance your customer relationships.
ANATOMY OF ONLINE REPUTATION MONITORING & REPORTING
- REPUTATION MONITORING
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Review Tracking: Monitor customer reviews on popular platforms like Google, Yelp, Facebook, and others.
Brand Mentions: Track brand mentions across social media platforms, online forums, and news outlets to capture the broader sentiment surrounding your business. - SENTIMENT ANALYSIS
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Sentiment Tracking: Analyze customer feedback and social media mentions to gauge overall brand sentiment (positive, neutral, negative).
Trends Identification: Identify emerging trends in customer feedback, such as recurring complaints or positive mentions that may influence your brand's reputation. - REPORTING & INSIGHTS
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Monthly Reports: Provide regular reports that summarize review performance, sentiment analysis, and actionable insights for improving reputation.
Key Metrics: Track important metrics like average review rating, response rate, and customer engagement to monitor your brand’s online presence. - CRISIS MANAGEMENT
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Real-Time Alerts: Set up real-time alerts for negative mentions or reviews that may require immediate attention.
Response Strategy: Provide guidance and templates for responding to negative feedback and mitigating potential reputation damage.
Reviews
Andy Dufresne - US
Purchase this product and provide a review and recieve 5% off your next purchase.
Ellis Redding - UK
Purchase this product and provide a review and recieve 5% off your next purchase.
Randal Stephens - CR
Purchase this product and provide a review and recieve 5% off your next purchase.